FAQs
** What makes Sia Silk® sleep masks different from other sleep masks on the market?**
Our sleep masks are crafted from the highest quality grade 6A, 22-momme 100% mulberry silk, offering unparalleled softness and durability. They feature extra-deep eye cups for zero eye pressure and eyelash protection, an ergonomic nose cutout for better light blocking, and an adjustable silk-wrapped strap for a customized fit.
** How does the Sia Silk® sleep mask promote anti-aging?**
Silk is less absorbent than other fabrics, helping your skin retain moisture and reducing friction that can cause wrinkles. It also contains amino acids that promote cell turnover, further combating signs of aging. By blocking out light and ensuring a good night's sleep, our masks also help regulate hormones and improve skin health.
** Can I use the Sia Silk® sleep mask if I have eyelash extensions?**
Absolutely! Our extra-deep eye cups are designed to protect your lashes, ensuring they remain undisturbed while you sleep. *Not all Lash extensions are the same and Sia Silk may not be suitable for all lash extensions- Use your discretion in determining if Sia Silk is right for you.
(With deeper than standard eye cups, to our knowledge, Sia Silk® has the deepest eye cups of any silk sleep mask on the market, but because silk can not be adhered to the mask and must be sewn on we are limited in the depth we can have and still fit in the sewing machine. There are masks with synthetic materials that are chemically adhered to the mask that are able to achieve much deeper eye cups than Sia Silk, if you have very long lash extensions, these masks may be more suitable for for you, but they will not have the skin nourishing benefits of silk.)
** How do I adjust the Sia Silk® sleep mask for the best fit?**
Our masks come with an adjustable strap that is wrapped in silk to prevent hair snagging. Simply pull back the silk wrapping to reveal the adjustment buckle and adjust the strap to fit snugly around your head, ensuring the mask stays in place while providing maximum comfort and light blocking. The pull the silk wrapping back over the strap for hair protection.
**Are Sia Silk® sleep masks suitable for sensitive skin?**
Yes, our masks are made from 100% natural mulberry silk, which is hypoallergenic and free from harsh chemicals. They are OEKO-TEX Standard 100 certified, ensuring they are safe and gentle on sensitive skin.
**Are Sia Silk® products hypoallergenic?**
Yes, our silk products are naturally hypoallergenic and resistant to dust mites, making them ideal for people with allergies or sensitive skin.
** What is Momme?**
Momme is the count that’s used to measure silk’s weight and quality. It’s similar to thread count with other fabrics - so the higher the momme, the thicker and better quality the silk is. Our masks are made from the highest quality grade 6A, 22 momme, for durability and softness.
** How do I care for my Sia Silk® sleep mask?**
We recommend hand washing your mask in cold water with a gentle detergent. Lay it flat to dry, away from direct sunlight. Avoid wringing or twisting the mask to maintain its shape and quality.
** Do the Sia Silk® sleep masks block out all light?**
Yes, the ergonomic design with a higher nose cutout and thick padding ensures total light blocking, creating an ideal environment for restful sleep. *Not all faces are shaped the same and a small portion of the population will experience some amount of light leakage but for most it will be very minor.*
** Can I travel with my Sia Silk® sleep mask?**
Definitely! Each mask comes with a satin travel bag, making it easy to take your sleep mask with you wherever you go, ensuring you get a good night's sleep even while traveling.
** What colors are available for Sia Silk® sleep masks?**
We offer a variety of beautiful colors to suit your personal style. Check our website for the latest color options and limited edition releases.
** How can I purchase a Sia Silk® sleep mask?**
You can purchase our sleep masks directly from our website, on Amazon, or through select retail partners. Follow us on social media and sign up for our email newsletter, for updates on new products and special promotions.
**What are the shipping options available?**
We offer standard and expedited shipping options. Shipping times and costs will vary depending on your location and the shipping method chosen at checkout.
**Do you ship internationally?**
No unfortunately we are a small start up and do not have the capacity to ship internationally at this time. This is something we very much would like to offer in the future and are working on it! We hope to be shipping internationally soon...
Returns and Exchanges
**What is your return policy?**
We accept returns within 30 days of purchase for a full refund or exchange, provided the items are unused, unwashed, and in their original packaging. Please refer to our return policy page for detailed instructions.
* register your mask for our 3 month extended warranty*
**How do I initiate a return or exchange?**
To initiate a return or exchange, please contact our customer service team with your order details. We will provide you with a return authorization and instructions on how to proceed.
Additional Information
**Do you offer gift cards?**
Not at this time but this is something we would like to offer to our customers and hope to implement it soon. However feel free to reach out to us with a special request and we will do our best to accomodate.
**Are there any special promotions or discounts available?**
We regularly offer promotions and discounts. Please sign up for our newsletter or follow us on social media to stay updated on the latest offers and exclusive deals.
**Can I request custom or bulk orders?**
Yes, we accommodate custom and bulk orders for special occasions or corporate gifts. Please contact our sales team to discuss your specific needs and receive a personalized quote.
**How can I stay informed about new products and collections?**
To stay informed about our latest products and collections, subscribe to our newsletter and follow us on social media platforms. We regularly update our customers with new arrivals, special events, and exclusive previews.